Contact Us

Operating Hours

Monday to Friday 9am to 5pm (EST)

Frequently asked questions

Shipping details

We offer two shipping options:

  • Free Economy Shipping: This option is available at no additional cost to you. Orders shipped via Economy Shipping typically arrive within 10-15 business days.
  • $20 Express Shipping: For customers who require faster delivery, we offer Express Shipping for a flat rate of $20. Orders shipped via Express Shipping typically arrive within 7-10 business days.
Refund details

30-Day Return Window: You have 30 days from the date your order is delivered to return any eligible items for a refund.

25% Restocking Fee: All returns are subject to a 25% restocking fee, which will be deducted from your refund amount.

Eligibility Criteria for Returns:

  • Items must be unused, unworn, and in their original condition with tags attached.
  • Items must be returned in their original packaging.

Damaged Items:

  • If you receive a damaged item, please file a claim using the following link: Damaged Item Claim.
  • Damaged items will be handled on a case-by-case basis to ensure a satisfactory resolution.

Refer to our full Refund Policy

Where do you ship from?

We ship from Guangzhoushi, CN.

I only received a portion of my order. Where are my other items?

To ensure faster and more efficient delivery, some orders may be shipped in separate shipments. If you have only received a portion of your order, rest assured that the remaining items are on their way and should arrive soon. You will receive separate tracking information for each shipment. If you have any concerns or questions, please contact our customer service team for assistance.