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Kimono Style Assistant

FAQs

1. When can I expect my order?

  • We offer two shipping options:
    • Free Economy Shipping: This option is available at no additional cost to you. Orders shipped via Economy Shipping typically arrive within 10-15 business days.
    • $20 Express Shipping: For customers who require faster delivery, we offer Express Shipping for a flat rate of $20. Orders shipped via Express Shipping typically arrive within 7-10 business days.

2. Is there any way to expedite my order and receive it quicker than 10-15 days?

  • In some cases, we may be able to expedite an order. Please reach out to us at info@robekimono.com with the garment you desire and the timeframe in which you need it. We'll assess if it's possible and provide you with any next steps.

3. Where do you ship from?

  • We ship from Guangzhoushi, CN.

4. What's your return policy?

  • 30-Day Return Window: You have 30 days from the date your order is delivered to return any eligible items for a refund.
  • 25% Restocking Fee: All returns are subject to a 25% restocking fee, which will be deducted from your refund amount.
  • Eligibility Criteria for Returns:
    • Items must be unused, unworn, and in their original condition with tags attached.
    • Items must be returned in their original packaging.
  • Damaged Items:
    • If you receive a damaged item, please file a claim using the following link: Damaged Item Claim.
    • Damaged items will be handled on a case-by-case basis to ensure a satisfactory resolution.

For more information, please refer to our Terms and Conditions

If you have any further questions or need assistance, please don't hesitate to contact us at info@robekimono.com. We're here to help!

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