FAQ en gros

  • Quelle est la quantité minimum à commander en gros ?
    • Le MOQ pour les articles de prêt-à-porter est de 12 et pour les exclusivités LJ est de 6

  • J'essaie de créer un compte grossiste mais je reçois un message indiquant que j'ai déjà un compte, aide ?
    • Si vous disposez d'un compte client existant et souhaitez créer un compte grossiste, vous devrez vous inscrire en utilisant une autre adresse e-mail.

  • J'ai créé un compte grossiste mais je n'ai pas reçu d'e-mail pour activer mon compte, ai-je été approuvé ?
    • L'approbation prend généralement 24 à 48 heures une fois votre candidature soumise. Si vous ne voyez pas d'e-mail dans votre boîte de réception, assurez-vous de vérifier votre dossier spam. Si l'e-mail ne figure pas dans vos spams, veuillez nous contacter à wholesale@lashawnjanae.com.

  • Pourquoi les promotions annoncées sur le site Web ne fonctionnent-elles pas lorsque je passe à la caisse ?
    • Certaines des promotions annoncées sur le site ne sont éligibles qu'aux prix de détail, pas aux prix de gros.

FAQ en gros

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

How do I apply for a wholesale account?

To apply for a wholesale account, please fill out our Wholesale Sign-Up Form. We will review your application and respond within 24-48 hours.

Is there a minimum order requirement?

Yes, we require a minimum order quantity of 15 pieces (excluding final and sample sale items) for all wholesale purchases. This helps us maintain our wholesale pricing structure and provide the best possible service to our partners.

I signed up for a wholesale account but I have not received any updates, have I been approved?

Approval generally takes 24-48 hours once your application has been submitted. If you don't see an email in your inbox make sure to check your spam folder. If the email is not in your spam please reach out to us at wholesale@robekimono.com.

What are the requirements to become a wholesale partner?

To qualify for a wholesale account, you must have a valid business license and a resale certificate. We also require basic information about your business, such as your business name, address, and contact details.

What discounts do you offer to wholesale customers?

Our wholesale pricing offers significant discounts off our retail prices. Once your application is approved, you will receive access to our wholesale price list.

How can I place a wholesale order?

Once your account is approved, you will receive an email with instructions on how to access our wholesale pricing and place orders online. You can also contact our wholesale team directly for assistance with your order.

What payment methods do you accept for wholesale orders?

We accept various payment methods, including credit cards, PayPal, and flexible payment such as shop pay, Klarna, and Sezzle.

Do you offer international shipping for wholesale orders?

Yes, we offer international shipping. Shipping fees and delivery times will vary depending on the destination country. Please contact our wholesale team for more details.

What is your return policy for wholesale orders?

We do not accept returns on wholesale orders unless the items are damaged or defective upon arrival. If you receive a damaged or defective item, please contact us within 7 days of receipt to arrange for a replacement or refund.

Can I use your images and descriptions for my store?

Yes, we provide high-quality images and product descriptions for our wholesale partners.

How do I stay updated on new products and promotions?

Once you are an approved wholesale partner, you will receive regular updates on new products, promotions, and exclusive offers via email. Make sure to add our email address to your contacts to ensure you receive all communications.

Who can I contact for further assistance?

If you have any additional questions or need assistance, please contact our wholesale support team at wholesale@robekimono.com