We offer two shipping options:

• Free Economy Shipping: This option is available at no additional cost to you. Orders shipped via Economy Shipping typically arrive within 10-15 business days.
• $20 Express Shipping: For customers who require faster delivery, we offer Express Shipping for a flat rate of $20. Orders shipped via Express Shipping typically arrive within 7-10 business days.

30-Day Return Window: You have 30 days from the date your order is delivered to return any eligible items for a refund.

25% Restocking Fee: All returns are subject to a 25% restocking fee, which will be deducted from your refund amount.

Eligibility Criteria for Returns:

• Items must be unused, unworn, and in their original condition with tags attached.
• Items must be returned in their original packaging.

Damaged Items:

• If you receive a damaged item, please file a claim using the following link: Damaged Item Claim.
• Damaged items will be handled on a case-by-case basis to ensure a satisfactory resolution.

To ensure faster and more efficient delivery, some orders may be shipped in separate shipments. If you have only received a portion of your order, rest assured that the remaining items are on their way and should arrive soon. You will receive separate tracking information for each shipment. If you have any concerns or questions, please contact our customer service team for assistance.

To Initiate A Return CLICK HERE 

*Please be advised that customers are responsible for acquiring their own return label. Upon receiving the return request, we will promptly provide you with the return address.*

Eligibility Criteria for Returns:

• Items must be unused, unworn, and in their original condition with tags attached.
• Items must be returned in their original packaging.

Damaged Items:

• If you receive a damaged item, please file a claim using the following link: Damaged Item Claim.
• Damaged items will be handled on a case-by-case basis to ensure a satisfactory resolution.

Please refer to our full Return Policy

If you want to change your order, please send us an email. We will see what is still possible.

As soon as your order is shipped we will send you a tracking number via email. This way you can track your order.

You can also track your shipment using this link: Track My Package

Keep in mind that it can take up to 48 hours before the tracking information is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.

We ship from Guangzhoushi, CN.

In most cases, orders are delivered before the estimated time frame. In some instances, we may be able to expedite an order. Please reach out to us at info@robekimono.com with the garment you desire and the timeframe in which you need it. We'll assess if it's possible and provide you with any next steps.

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.