To Initiate A Return CLICK HERE 

*Please be advised that customers are responsible for acquiring their own return label. Upon receiving the return request, we will promptly provide you with the return address.*

At Robe Kimono, we are committed to ensuring your satisfaction with every purchase. Please review our return policy outlined below:

30-Day Return Window: You have 30 days from the date your order is delivered to return any eligible items for a refund.

25% Restocking Fee: All returns are subject to a 25% restocking fee, which will be deducted from your refund amount.

Eligibility Criteria for Returns:

• Items must be unused, unworn, and in their original condition with tags attached.

• Items must be returned in their original packaging.

Damaged Items:

• If you purchased shipping insurance, you can file a claim using this link: Damaged Item Claim.

• If shipping insurance was not purchased, please email us at info@robekimono.com with pictures of the damaged item. We will review it on a case-by-case basis.

Return Process:

• To initiate a return, please click here

• Once your return request is approved, you will receive further instructions on how to proceed.

Refunds:

• Refunds will be issued to the original payment method used for the purchase.

• Please allow up to 7-10 business days for the refund to reflect in your account, depending on your bank or financial institution's processing time.

• Refunds will be processed once the original item is received and inspected.

Exchanges:

• We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item following the instructions provided and place a new order for the desired item.

• The customer will be issued a refund for the returned item once it is received and processed.

Final Sale Items:

• Please note that certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly labeled as such on the product page.

By making a purchase from Robe Kimono, you agree to adhere to the terms and conditions outlined in this return policy. If you have any questions or concerns regarding returns, please don't hesitate to contact us.

Thank you for choosing Robe Kimono for your shopping needs!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on FINAL & CLOSE OUT sale, BOGO FREE items and gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We’ll notify you as soon as we’ve received and inspected your return. If your return is approved, your refund will be processed automatically in accordance with our refund policy, which includes a 25% restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.