Shipping Options:
- We offer two shipping options:
- Economy Shipping: This option is available for a flat rate of $7.50 for USA orders. Orders shipped via Economy Shipping typically arrive within 10-15 business days.
- $20 Express Shipping: For customers who require faster delivery, we offer Express Shipping for a flat rate of $20. Orders shipped via Express Shipping typically arrive within 7-10 business days.
Delivery Timeframe:
- The estimated delivery times provided are business days and do not include weekends or holidays.
- Please note that delivery times may vary depending on your location and any unforeseen circumstances such as weather delays or customs processing.
Order Processing:
- Orders are typically processed and dispatched within 2-4 business days after payment verification.
- Once your order has been dispatched, you will receive a shipping confirmation email with tracking information to track your package's delivery status.
Origin of Shipments:
- Please note that items are shipped from our trusted manufacturer located in Guangzhoushi, CN.
- Our manufacturer adheres to strict quality control measures to ensure that each item meets our standards of excellence before being shipped to our customers.
Shipping Updates:
- Customers can track the status of their order using the tracking information provided in the shipping confirmation email.
- For any inquiries or assistance regarding your shipment, please contact our customer service team at info@robekimono.com.
Address Accuracy:
- It is the responsibility of the customer to ensure that the shipping address provided at checkout is accurate and complete.
- Robe Kimono is not liable for any delays or delivery issues resulting from incorrect or incomplete shipping addresses provided by the customer.
Delivery Attempts:
- Our shipping carriers will make multiple attempts to deliver your package to the provided shipping address.
- If delivery attempts are unsuccessful, the package may be held at a local distribution center for pickup or returned to us. Additional fees may apply for re-delivery attempts.
Lost or Stolen Packages:
- In the unfortunate event that a package is lost or stolen during transit, customers can file a claim for lost or stolen packages using the following link: Lost or Stolen Package Claim.
- This link will direct you to our claims portal where you can provide necessary details regarding your shipment.
By placing an order with Robe Kimono, you agree to comply with the terms and conditions outlined in this shipping policy. If you have any questions or concerns regarding shipping, please don't hesitate to contact us.
