• ¿Cuál es la cantidad mínima para pedir al por mayor?
• El MOQ para artículos listos para usar es 12 y para exclusivos de LJ es 6

• Estoy intentando crear una cuenta mayorista pero recibo un mensaje de que ya tengo una cuenta, ¿ayuda?
• Si tiene una cuenta de cliente existente y desea crear una cuenta mayorista, deberá registrarse utilizando un correo electrónico diferente.

• Me registré para obtener una cuenta mayorista pero no he recibido un correo electrónico para activar mi cuenta, ¿he sido aprobado?
• La aprobación generalmente demora entre 24 y 48 horas una vez que se ha enviado su solicitud. Si no ve un correo electrónico en su bandeja de entrada, asegúrese de revisar su carpeta de correo no deseado. Si el correo electrónico no está en su spam, comuníquese con nosotros en wholesale@lashawnjanae.com.

• ¿Por qué las promociones anunciadas en el sitio web no funcionan cuando pago?
• Algunas de las promociones que ve anunciadas en el sitio solo son elegibles para precios minoristas, no para precios mayoristas.

1. When can I expect my order?

• We offer two shipping options:
  • Free Economy Shipping: This option is available at no additional cost to you. Orders shipped via Economy Shipping typically arrive within 10-15 business days.
  • $20 Express Shipping: For customers who require faster delivery, we offer Express Shipping for a flat rate of $20. Orders shipped via Express Shipping typically arrive within 7-10 business days.

2. Is there any way to expedite my order and receive it quicker than 10-15 days?

• In some cases, we may be able to expedite an order. Please reach out to us at info@robekimono.com with the garment you desire and the timeframe in which you need it. We'll assess if it's possible and provide you with any next steps.

3. Where do you ship from?

• We ship from Guangzhoushi, CN.

4. What's your return policy?

• 30-Day Return Window: You have 30 days from the date your order is delivered to return any eligible items for a refund.
• 25% Restocking Fee: All returns are subject to a 25% restocking fee, which will be deducted from your refund amount.
• Eligibility Criteria for Returns:
• Items must be unused, unworn, and in their original condition with tags attached.
• Items must be returned in their original packaging.
• Damaged Items:
• If you receive a damaged item, please file a claim using the following link: Damaged Item Claim.
• Damaged items will be handled on a case-by-case basis to ensure a satisfactory resolution.

For more information, please refer to our Terms and Conditions

If you have any further questions or need assistance, please don't hesitate to contact us at info@robekimono.com. We're here to help!