At Robe Kimono, we aim to provide a seamless shopping experience for our customers. Please review our shipping policy outlined below:

Shipping Options:

• We offer two shipping options:
  • Economy Shipping: This option is available for a flat rate of $7.50 for USA orders. Orders shipped via Economy Shipping typically arrive within 10-15 business days.
  • $20 Express Shipping: For customers who require faster delivery, we offer Express Shipping for a flat rate of $20. Orders shipped via Express Shipping typically arrive within 7-10 business days.

Delivery Timeframe:

• The estimated delivery times provided are business days and do not include weekends or holidays.
• Please note that delivery times may vary depending on your location and any unforeseen circumstances such as weather delays or customs processing.

Order Processing:

• Orders are typically processed and dispatched within 2-4 business days after payment verification.
• To ensure faster and more efficient delivery, some orders may be shipped in separate shipments.
• Once your order has been dispatched, you will receive a shipping confirmation email with tracking information to track your package's delivery status.

Origin of Shipments:

• Please note that items are shipped from our trusted manufacturer located in Guangzhoushi, CN.
• Our manufacturer adheres to strict quality control measures to ensure that each item meets our standards of excellence before being shipped to our customers.

Shipping Updates:

• Customers can track the status of their order using the tracking information provided in the shipping confirmation email.
• For any inquiries or assistance regarding your shipment, please contact our customer service team at info@robekimono.com.

Address Accuracy:

• It is the responsibility of the customer to ensure that the shipping address provided at checkout is accurate and complete.
• Robe Kimono is not liable for any delays or delivery issues resulting from incorrect or incomplete shipping addresses provided by the customer.

Delivery Attempts:

• Our shipping carriers will make multiple attempts to deliver your package to the provided shipping address.
• If delivery attempts are unsuccessful, the package may be held at a local distribution center for pickup or returned to us. Additional fees may apply for re-delivery attempts.

Lost or Stolen Packages:

If your package is lost or stolen during transit and you purchased shipping protection, you may file a claim through our claims portal using the following link: Lost or Stolen Package Claim. This will allow you to submit the necessary details regarding your shipment for review.

**Please note that we are unable to file claims or provide replacements for lost or stolen packages if shipping protection was not purchased at checkout.

By placing an order with Robe Kimono, you agree to comply with the terms and conditions outlined in this shipping policy. If you have any questions or concerns regarding shipping, please don't hesitate to contact us.

Thank you for choosing Robe Kimono for your shopping needs!