Refund policy

Return Policy

At Robe Kimono, your satisfaction is important to us. If something isn’t quite right, we offer a flexible return policy designed to give you options while keeping things fair and efficient.

30-Day Return Window

You have 30 days from the date your order is delivered to return any eligible items.

Return Options

You may choose one of the following:

Store Credit – No restocking fee. You will receive the full value of your returned item in store credit.
Refund to Original Payment Method – A 50% restocking fee will be deducted from your refund.
Exchange – Free exchanges are available. If you wish to exchange an item for another style, color, or size, you will not be charged any fees. Once we receive the original item, we’ll ship your selected replacement.

Return Shipping & Handling

U.S. Customers: Once your return request is approved, we will email you a return shipping label. A handling fee will be deducted from your refund unless you choose store credit or exchange.
International Customers: You are responsible for securing your own return shipping label. No handling fee will be applied.

Eligibility for Returns

To be eligible for a return:

Items must be unused, unworn, and in their original condition with tags attached.
Items must be returned in their original packaging.

Damaged or Incorrect Items

If your item arrived damaged or incorrect:

If you purchased shipping insurance, file a claim here.
If you did not purchase insurance, please email us at info@robekimono.com with clear photos of the issue. We'll review and address it promptly on a case-by-case basis.

Final Sale & Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

FINAL & CLOSE OUT sale items
BOGO FREE promotional items
Gift cards

Refunds

Refunds will be issued to the original payment method, minus any applicable restocking and handling fees.
Please allow up to 7–10 business days for the refund to reflect in your account, depending on your financial institution.
Refunds are only processed after your return is received and inspected.

How to Start a Return

After reviewing the above policy, you can initiate your return or exchange request by visiting our Returns Portal.

Once your return is approved, you’ll receive instructions via email along with a prepaid return label if applicable.