I understand and agree to all of these terms and conditions upon purchasing:

1. I have read the return & shipping policy pages.
2. I understand that DUE TO COVID-19 there may be a delay in my delivery. It may take 2-4 weeks (only counting business days) OR MORE to receive my order.
3. I confirm that I have ordered the correct color, style, and quantity.
4. I understand that changes cannot be made to my order after 24 hours of placing my order. 
5. I understand that if I change my order during processing that it will cause a delay in my shipping/receiving.
   
6. I understand that cancelling my order after 48 hours of placing the order will result in a cancellation fee of 25% of my order value.
7. I understand that my order cannot be cancelled once shipped
8. I confirm that my shipping and email address is correct.
   
9. I understand if there's a return to sender due to wrong/invalid address I must pay a shipping fee in order to get it sent to the correct address.
10. I understand that due to COVID-19 that I may or may not have to sign for my package under the discretion of the package handler.
11. I understand that Robe Kimono is not responsible for any missed or rescheduled deliveries from USPS/FEDEX
12. I understand it is my responsibility to track my order and stay on top of expected delivery date to prevent lost or stolen package. I also understand I may need to provide any requested information to the delivery company. 
13. I understand that if I choose not to add Aftership protection to my order, Robe Kimono is not responsible for lost, stolen, or damaged packages.
14. I understand if I received my items damaged or defected I have 30 days to report it in order to receive a discount or possible replacement. After day 30 Robe Kimono is not responsible for damaged items. 

SHIPPING POLICY

• We offer two shipping options:
  • Free Economy Shipping: This option is available at no additional cost to you. Orders shipped via Economy Shipping typically arrive within 10-15 business days.
  • $20 Express Shipping: For customers who require faster delivery, we offer Express Shipping for a flat rate of $20. Orders shipped via Express Shipping typically arrive within 7-10 business days.

Delivery Timeframe:

• The estimated delivery times provided are business days and do not include weekends or holidays.
• Please note that delivery times may vary depending on your location and any unforeseen circumstances such as weather delays or customs processing.

Order Processing:

• Orders are typically processed and dispatched within 2-4 business days after payment verification.
• Once your order has been dispatched, you will receive a shipping confirmation email with tracking information to track your package's delivery status.

Origin of Shipments:

• Please note that items are shipped from our trusted manufacturer located in Guangzhoushi, CN.
• Our manufacturer adheres to strict quality control measures to ensure that each item meets our standards of excellence before being shipped to our customers.

Shipping Updates:

• Customers can track the status of their order using the tracking information provided in the shipping confirmation email.
• For any inquiries or assistance regarding your shipment, please contact our customer service team at info@robekimono.com.

Address Accuracy:

• It is the responsibility of the customer to ensure that the shipping address provided at checkout is accurate and complete.
• Robe Kimono is not liable for any delays or delivery issues resulting from incorrect or incomplete shipping addresses provided by the customer.

Delivery Attempts:

• Our shipping carriers will make multiple attempts to deliver your package to the provided shipping address.
• If delivery attempts are unsuccessful, the package may be held at a local distribution center for pickup or returned to us. Additional fees may apply for re-delivery attempts.

Lost or Stolen Packages:

• In the unfortunate event that a package is lost or stolen during transit, customers can file a claim for lost or stolen packages using the following link: Lost or Stolen Package Claim.
• This link will direct you to our claims portal where you can provide necessary details regarding your shipment.

 

Return Policy

30-Day Return Window: You have 30 days from the date your order is delivered to return any eligible items for a refund.

25% Restocking Fee: All returns are subject to a 25% restocking fee, which will be deducted from your refund amount.

Eligibility Criteria for Returns:

• Items must be unused, unworn, and in their original condition with tags attached.
• Items must be returned in their original packaging.

Damaged Items:

• If you receive a damaged item, please file a claim using the following link: Damaged Item Claim.
• Damaged items will be handled on a case-by-case basis to ensure a satisfactory resolution.

Return Process:

• To initiate a return, please click here
• Once your return request is approved, you will receive further instructions on how to proceed.

Refunds:

• Refunds will be issued to the original payment method used for the purchase.
• Please allow up to 7-10 business days for the refund to reflect in your account, depending on your bank or financial institution's processing time.
• Refunds will be processed once the original item is received and inspected.

Exchanges:

• We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item following the instructions provided and place a new order for the desired item.
• The customer will be issued a refund for the returned item once it is received and processed.

Final Sale Items:

• Please note that certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly labeled as such on the product page.

By making a purchase from Robe Kimono, you agree to adhere to the terms and conditions outlined in this return policy. If you have any questions or concerns regarding returns, please don't hesitate to contact us.

Thank you for choosing Robe Kimono for your shopping needs!

To Initiate A Return CLICK HERE 

*Please be advised that customers are responsible for acquiring their own return label. Upon receiving the return request, we will promptly provide you with the return address.*